We offer 24/7 online support via email. Our Customer Success team members are real, friendly humans. We love answering your questions and helping you find what you need from the selection of tools we have, and can offer you a great deal!
We do not offer phone support because we know we would not be able to offer the same effective help over the phone. We keep our support online for a few reasons:
1). We can see your account details and other information we need to troubleshoot effectively
2). We can collaborate with our product and engineering team to offer you comprehensive support and escalate any issues that require a fix.
3). It's faster and doesn't require putting you on hold
4). Online support allows us to keep previous tickets in our records so any of our team members can offer you great support.